Shipping & Returns & Warranty

Tiered shipping policy:

.5KG per spoke package.

1 KG per component item

4 KG per hardtail frames and lone rims.

7.5 KG per dual suspension frame.

15 KG per complete bike.

 

0-0.99KG 5$  Flat Rate, For amounts <49$       | For amounts >49$: Free Shipping

1-4 KG 15$ Flat Rate, For amounts <150$        | For amounts >150$: Free Shipping

4-14.99KG 50$ Flat Rate  For amounts <370$  | For amounts >370$: Free Shipping

(CANADA POLICY) 15-25KG 100$ Flat Rate, For amounts <1200$ | For amounts >1200$: Free Shipping

(USA (Lower 50) POLICY) 15-25KG 125$ Flat Rate, For amounts <1700$ | For amounts >1700$: Free Shipping

25KG or over Free!

 

Shipping is only included to United States and Canada. Shipping methods are Canada Post /USPS, and  Purolator/UPS (For bikes)

 

When COMPLETE BIKES are shipping across the Canadian border to the US, expect to pay duty on the bike. We can not make an estimate on the cost of duty and it is not an additional charge from us. The shipping company will required for it to be paid to receive the bike. THIS IS OUTSIDE OF OUR CONTROL.

Shipping policy related to damages, open items

If your product was damaged in transit, please let us know as soon as possible, and keep all of the packaging! We ensure our shipments for this precise reason, but most couriers will want evidence of the packaging, damage, etc.

Warranty and Coverage

Nothing lasts forever, especially bike parts. Unfortunately, things break. If you think your broken part is the result of a defect (as opposed to abuse, negligence, crashing, etc) please contact us as soon as possible with photos, a brief description, and a receipt. Warranty policies vary from manufacturer to manufacturer but we will do our best to get you a favourable result. If your break is the result of a crash or abuse, let us know up front and we will probably be able to help you out.