Shipping & Warranty PLEASE READ

Tiered Shipping Policy

 

WEIGHT CATEGORIES

0.25 KG: per Component Item

4 KG: Per Hardtail Frames, Single Rims, Wheels, Forks, & Dual Suspension Frames

15 KG: Per Complete Bikes: Road, Gravel, Hybrids, MTB, Dirt Jumpers, BMX, & Kids    

45 KG: Per Complete Fat Bikes, Car Racks, & Cycling Trainers   

 

SHIPPING AREAS: CANADA, USA & INTERNTIONAL

Primarily Any Product Listed We'll be Shipped With Canada & The USA   

However International Shipping is Available at the Buyers Request / Expense. 

International customers, please email: [email protected] for quotes.

CANADAAll Provinces & Territories

Flat rates Available for Components parts & Accessories in specified provinces see below 

  • NL, PE, NS, NB, QC, ON, MB, SK, AB, BC 

For All Territories please email [email protected] for quotes based on location.

USA:  All 50 states

Flat rates Available for Components parts & Accessories in specified states,  see below.   

  • USA EAST & MID : ME, VT, NH, MA, RI, CT, NY, PA, NJ, DE, MD, DC, WV, VA, NC, SC, GA, FL, MI, IN, OH, KY, TN, MS, AL, MN, WI, IA, IL, MO, AR, LA     
  • USA WEST & MID: CA, OR, WA, ID, UT, AZ, NM, CO, WY, MT, ND, SD, NB, KN, OK, TX 

For All Other States, please email: [email protected] for detailed quote.

 

SHIPPING RATE CATEGORIES

0.25 KG- 4 KG 25$ Flat Rate, For amounts <600$     CANADA

0.25 KG - 4 KG 30$ Flat Rate, For amounts <1000$     USA 

4 KG -14 KG 55$ Flat Rate  For amounts <4000$  CANADA

4 KG -14 KG 75$ Flat Rate For amounts <4000$  USA EAST & MID

4 KG -14 KG 90$ Flat Rate For amounts <4000$  USA WEST & MID

 

SHIPPING RATES: For Components Parts & Accessories

0.25 KG- 4 KG Components, Bars, Stems, Saddles, Seatposts, Wheel Parts, Cranks, & Drivetrain Items    

CANADA (NL, PE, NS, NB, QC, ON, MB, SK, AB, BC) 25$ Flat Rate

For All Territories please email [email protected] for quotes based on location.

USA (ME, VT, NH, MA, RI, CT, NY, PA, NJ, DE, MD, DC, WV, VA, NC, SC, GA, FL, MI, IN, OH, KY, TN, MS, AL, MN, WI, IA, IL, MO, AR, LA CA, OR, WA, ID, UT, AZ, NM, CO, WY, MT, ND, SD, NB, KN, OK, TX) 30$ Flat Rate 

For All Other States, please email: [email protected] for detailed quote.

 

SHIPPING RATES: For Frames, Forks, & Wheels

Canada Province wide NL, PE, NS, NB, QC, ON, MB, SK, AB, BC $55 CAD

(not including territories)

For Territories please email [email protected] for quote based on locations.

US East/Mid  (ME, VT, NH, MA, RI, CT, NY, PA, NJ, DE, MD, DC, WV, VA, NC, SC, GA, FL, MI, IN, OH, KY, TN, MS, AL, MN, WI, IA, IL, MO, AR, LA) $75 CAD

US West/Mid(CA,OR,WA,ID,UT,AZ,NM,CO,WY,MT,ND,SD,NB,KN,OK,TX): $95 CAD

For All Other States, please email: [email protected] for detailed quote.

 

SHIPPING RATES: For Complete Bikes

15 KG - 45 KG Bike Shipping Rates & Custom Shipping will be made available upon request.  

Canada  All Provinces & Territories 

USA  All 50 States

Please Email: [email protected] For a Detailed Quote Postal Code, Zip Code Required.

 

SHIPPING METHODS

· Canada Post/USPS/UPS/Canpar/Purolator/FedEx/GLS  (For Components & Frames)
· UPS/Canpar/Purolator/FedEx/GLS  (For Bikes)

 

SHIPPING DATE POLICY: For Online Orders & Purchases

  • Shipping For Any Online Orders & Purchases Will Be Arranged / Processed Through Our Shipping Supplier With in A 24-72 Hour Window Of The Original Purchase Date     
  • Any Online Orders & Purchases Will Only Be Shipped Out During The Business Days Of Monday - Friday
  • Pending The Order Has Been Successfully Picked Up From Shipper 
  • If The Scheduled Pick Up Fails to Occur It Will Be Automatically Re-Scheduled For The Next Business Day 
  • If Any Added Delays Occur Preventing The Shipping To Be Arranged For Said Order / Purchase The Customer Will Be Notified Of Its Delay 
  • Shipping After The 72 Hours From The Original Purchase Date Will Only Occur If A Exchange Request Or Order Modifications Have Been Processed Within the first 24-48 Hours From Purchase

SHIPPING POLICY: For Returns & Incorrect Items Shipped 

  • Any Questions Pertaining To Returned Items Or Incorrect Items Shipped Can Be Found Here 
  • Refund & Return Policy   

APPLICABLE DUTY CHARGES: For US Customers

* To customers in the USA
When purchasing a COMPLETE BIKE (Or any order over 800 CAD) to be shipped across the Canadian border to the USA, expect to pay duty on the shipment. We can not make an estimate on the cost of duty and it is not an additional charge from us. The shipping company will require it to be paid prior to delivery. THIS IS OUTSIDE OF OUR CONTROL.

 

SHIPPING POLICY: Order Damaged During Shipping

If your product was damaged in transit, please let us know as soon as possible and keep all of the packaging. We partially insure our shipments for the 100, but most couriers will want evidence of the packaging, damage, etc. We will get you that standard amount if possible.

 

WARRANTY

Nothing lasts forever, especially bike parts. Unfortunately, things break. If you think your broken part is the result of a defect (as opposed to abuse, negligence, crash, etc.) please contact us as soon as possible with photos, a brief description and a receipt. Warranty policies vary from manufacturer to manufacturer but we will do our best to get you a favourable outcome. If your break is the result of a crash or abuse, let us know up front and we will probably be able to help you out.