Shipping & Warranty PLEASE READ

 Tiered Shipping Policy

 

Weight

0.5 kg per spoke package

1 kg per component item

4 kg per hardtail frames and lone rims

7.5 kg per dual suspension frame

15 kg per complete bike

 

Cost

 

0-4 KG 20$ Flat Rate, For amounts <300$        | For amounts >300$: Free Shipping

4-14.99KG 25$ Flat Rate  For amounts <700$  | For amounts >700$: Free Shipping CANADA

4-14.99KG 65$ Flat Rate  For amounts <1000$  | For amounts >1000$: Free Shipping USA

 

Bike Shipping Rates (Please note we are covering a portion of the cost)

15Kg and over.

Canada Wide: 250 CAD Flat Rate 

US West/Mid(CA,OR,WA,ID,UT,AZ,NM,CO,WY,MT): 360 CAD

US East/Mid  (All Other states (No islands/Alaska/Hawaii) 300 CAD

For all other states, please email: [email protected] for detailed quote.

 

Free Bike shipping Canada: 5000$ Bike or more.

Free Bike shipping US: 5000$ Bike or more

 

Shipping is only done within Canada and to the United States of America.

Shipping methods are:
· Canada Post/USPS
· Purolator/UPS (for bikes)

International customers, please email: [email protected] for quotes.

 

* To customers in the USA
When purchasing a COMPLETE BIKE to be shipped across the Canadian border to the USA, expect to pay duty on the bike. We can not make an estimate on the cost of duty and it is not an additional charge from us. The shipping company will require for it to be paid prior to delivery. THIS IS OUTSIDE OF OUR CONTROL.

 

 

Shipping policy related to damaged, open items

If your product was damaged in transit, please let us know as soon as possible and keep all of the packaging. We insure our shipments for the standard amount, but most couriers will want evidence of the packaging, damage, etc. We will get you that standard amount if possible.

 

 

Warranty

Nothing lasts forever, especially bike parts. Unfortunately, things break. If you think your broken part is the result of a defect (as opposed to abuse, negligence, crash, etc.) please contact us as soon as possible with photos, a brief description and a receipt. Warranty policies vary from manufacturer to manufacturer but we will do our best to get you a favourable outcome. If your break is the result of a crash or abuse, let us know up front and we will probably be able to help you out.